"OFF THE CHAIN" OFFICIAL TERMS OF SERVICE
When purchasing from me, please keep in mind…
- HOW IT WORKS
Generally, my clients are chosen via a randomizer. This process takes place 2-3 times a year. When the time comes, I’ll open up a Google form (followed by an announcement on all social medias) that all perspective clietns will need to fill out. The form will remain open for a week; upon completion, I will generally select 2 or 3 via the randomizer. The queue order is determined by the order in which they’re selected. From there I’ll announce the winners, and the creative process will begin! - MY AGE (and yours)
I am 21! I am comfortable working with both minors and adults within reason.
(If you’re below 16, I would prefer to speak to your guardian before we get started.) - COMMUNICATION
Telegram is my preferred method for business communications due to its easy navigation and organizational tools. Here I will send you WIP pictures and ask any questions I may have during the construction process. If you do not have Telegram, please let me know so that we may discuss the next best option! - THE TURNAROUND TIME
I average about 4 months to complete a head, varying based on complexity and queue length. Due to my age, I am still a student five days a week and maintain a part-time day job. For these reasons, I do NOT work with hard deadlines. - THE “INDUSTRY STANDARDS”
While my quality is high and my suits can take a beating, they will not mirror professional companies such as Lemonbrat or MoreFurLess. These are multi-person teams with additonal tools, skills, and experience. Please see my Standards below to understand what comes 'stock' on my suits. Generally, I glue some low-wear areas on heads (ear vents, smile lines, etc). Similarly, I shave extremely tightly around the face in hopes of achieving a cleaner silhouette. That being said, it is IMPOSSIBLE to avoid backing showing through the fur up close (often referred to as a 'bald spot'). - THE REALITY OF CUSTOM WORK
By commissioning me, you acknowlage that your fursuit is a hand-made item and may contain flaws, such as minor asymmetry, shaving errors, small glue stains, and more. These are to be expected from bespoke crafts and are not grounds for refunds or free repairs. Major flaws, however, such as large holes appearing within 4 months of delivery will be fixed for only the price of shipping! - YOUR ALLERGIES
My workspace is frequented by a cat and a dog!
If that all sounds good, let's talk business!
- WHAT TO EXPECT FROM YOUR BUILD
My standards (click me!)
Please remeber that I can’t read your mind. If there is a specific feature you’d prefer your suit to have, let me know! - THE PRICE
The prices given on my price sheet are base prices, meaning they are subject to increase due to complexity, number of colors, add-ons, and more.
Base price info (click me!) - CUSTOM QUOTES
Click here to submit a quick Google form and recieve a more accurate price quote for your project! Quotes are free, and remain valid up to 6 months after submission. I repond to quotes on a random basis, but rest assured; all responses will be sent prior to any opening! (You may also always message me directly to take a look at your quote!) - THE SHIPPING FEE
I ship my suits with USPS, insured for their full worth and with a tracking number provided to you. I am within the continental US, and am able to ship worldwide! No matter where you live, you as the buyer are responsible for paying shipping. I generally recommend setting aside $100 for the final shipping fee. I am also happy to include a small GPS tracking tile in any box for an additional $20, which you as the client are welcome to keep afterwards. - YOUR PAYMENT METHOD
At the moment, I ONLY accept PayPal and Zelle for suit-related payments. If paying bia PayPal, all payments are to be made through “Goods and Services” via invoice in order to provide you buyer protection in the case of an emergency. I do include the PP fee in the total (sorry about that!)
I accept payment plans to fit any schedule! A 30% down payment is required to reserve the slot, and 50% must be payed before any work begins. The rest can be payed at your own pace up until the completion of the suit. Of course, nothing will be shipped until full payment is received. - MY CANCELLATION POLICY
Once at least 50% payment is received and work has begun, the first 50% is NON-REFUNDABLE. If a cancellation is necessary and work has already begun, I will gladly send you whatever is made at only the price of shipping. If you do not want it, the piece will simply be altered and used in a future project. Complete lack of communication greater than 90 days will also be considered a cancellation, and your project will be repurposed as a result. - WORST CASE SCENARIOS
We’ve all been subject to the horror of suits getting lost in the mail. Since my suits are fully insured with the postage service, once they are sent out I am not responsible if they are lost, damaged, or stolen. If the shipping damage is minimal, I’d be happy to take the suit back for repairs at only the cost of shipping both ways. This goes for any regular damage in the long run as well!
Lastly, once you've GOT the suit...
YOUR BENEFITS AS A PAST CLIENT
The saw is FAMILY! Once you make the cut, you've got a handful of benefits to enjoy along with the suit. Upon the safe arrival of your original commission, you're entitled to:
- A LIFE TIME warranty for all commissioned suit parts. I am willing to fix anything within reason for just the cost of shipping both ways. For more serious damage (example, your dog mistook your suit as a chew toy) please message me first so we can assess our options!
- NOTICE: I'm not one to judge, but for saftey's sake, if a piece of your suit has come in to contact with any watersports or scat, I am unable to honor that piece's warranty. This does not apply to the rest of the suit if the rest of the suit is uncontaminated!
- NO MORE RAFFLE! You're FREE! Applied to everything but a head, you are free to hop in my queue any time for any future suit parts you desire. This includes add-ons to the head like additional tongues or piercings! Just shoot me a message!
- You're ALWAYS invited to the family photo! Whether it's 2 members or 10, we try to get a little group family photo at any con possible. Sometimes they're great, sometimes they're laughably bad. Regardless, we are GOING to try to get a succesful jump pic!!! (AND FAIL!)
Thank you so much for reading this to the end! You are already taking the right steps towards being an exemplary client. There is no password to confirm you read this all; but I can always tell! <3