UI TroubleShooting

To search in the rentry with keywords (on computer):

On Windows: CTRL + F
On Mac: Command + F

{}

The problem: You receive a "{}" error when attempting to access a chat.

The solution: Log out of your account and then log back in.

Can't leave review/Can't make my bot public

The problem: When attempting to share a bot or to post a review, you get {"error": "User not verified.","errorCode":403}.

The solution: Verify your email in your profile.

Verify email

Bots are missing in my search results

The problem: When searching for bots, you can't see all the results (e.g.: 50 pages but only 3 pages show bots, the other being empty).

The solution: Multiple solutions:

Adjust your default sorting preferences in your profile to "sort by latest".
Check your blocked tags.
Toggle on NSFW/NSFL (from the website only).

Mars is currently at capacity

The problem: When trying to get a subscription for Mars, the message "Mars is currently at capacity. Please try again later."

The solution: Clear your cache.

Connect_reset

The problem: When trying to access the site, you get: "Error code: PR_CONNECT_RESET_ERROR".

The solution: It's a false positive from your antivirus (often Avast and AVG). Add the website to the exceptions.

Old greetings and description still working

The problem: After a modification in the character card, the modifications don't work in the chat and/or the old greetings are still showing after a new chat.

The solution: Reset your character definition:

Tap on the three lines on the top right corner of your chat window.
Select 'Character Settings'.
Select your character in the 'Character' drop down menu (Only for group chats).
Hit 'Reset to default'.
Save.

Reset

'removeChild' on 'Node'

The problem: "Failed to execute 'removeChild' on 'Node': The node to be removed is not a child of this node."

The solution: It's a translator issue. Turn off Google Translate.

The settings don't save / the settings go back to default

The problem: Under 'Configuration', the settings don't stay after a reload

The solution: Create a new preset.

Chat disappeared

The problem: On bigger chats, good chunk of the messages disappeared.

The solution: After a reload, another swipe could be selected than the one you used. Use the chat tree to jump back to your message.

Error 422 on a new chat

The problem: "Unknown error fetching chat, error: AxiosError: Request failed with status code 422."

The solution: The bot has been made private or has been deleted.

If you have a working chat with this bot, you can try copy pasting the informations in the character override into a new private character card.
If you don't have a working chat with this bot, you can't get it back.

Site freezing

The problem: The site freezes when sending a message.

The solution: It could be because of a lorebook you are using is too large, or because your chat is too long.

Google Authentification

The problem: "Error signing in with OAuth, error: SyntaxError: Unexpected token '<', "<!DOCTYPE " ... is not valid JSON".

The solution: Reset your password with your email adress to create a password, and then use the new password to connect without Google..