COVE SYDNEY — DELIVERY, RETURNS & REFUNDS
Effective date: 19 August 2026
This page explains Cove Sydney’s delivery, returns and refund arrangements for purchases made through our Instagram, Square Payment Links and other authorised sales channels.
These arrangements operate alongside Cove Sydney’s Terms & Conditions and do not limit any rights customers have under the Australian Consumer Law.
- Delivery
Australia-wide delivery
Cove Sydney currently delivers within Australia using Australia Post.
Delivery is included in the displayed product price. No separate shipping charge is added at checkout unless expressly stated otherwise for a particular product or promotion.
Dispatch timeframe
Orders are generally dispatched within 1–3 business days after successful payment.
Dispatch time refers to the time Cove Sydney takes to prepare and hand the order to Australia Post. It does not include Australia Post’s delivery time.
Australia Post delivery
Once an order has been dispatched, Australia Post’s delivery timeframe depends on the destination and service used.
Delivery times may be affected by:
destination
weekends and public holidays
peak periods
weather
transport disruptions
other circumstances outside Cove Sydney’s reasonable control.
Cove Sydney will provide Australia Post tracking information where tracking is available.
Customers can use the tracking information to follow the progress of their order.
- Incorrect Delivery Information
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If an incorrect or incomplete address is provided, please contact Cove Sydney as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information.
Once an order has been dispatched, Cove Sydney may be unable to change the delivery address.
Additional delivery costs may apply where an address needs to be corrected or an order needs to be resent, subject to applicable law.
- Delayed Deliveries
Australia Post delivery timeframes are estimates and are not always guaranteed.
If an order appears to be delayed, customers should contact Cove Sydney at:
Please provide your order number and any relevant delivery information.
Cove Sydney will check the tracking information and, where appropriate, contact or lodge an enquiry with Australia Post.
If a product has not been supplied within a reasonable time, Cove Sydney will work with the customer to provide an appropriate solution, which may include a replacement or refund where required by law.
- Lost Parcels
If an order appears to have been lost in transit, please contact Cove Sydney rather than contacting Australia Post separately.
Cove Sydney will review the tracking information and, where appropriate, lodge an enquiry or claim with Australia Post.
Australia Post provides tracking for its domestic parcel services and may provide compensation for eligible lost or damaged items, subject to its applicable service terms and conditions.
Cove Sydney will work with the customer to resolve a lost-order situation.
Where Cove Sydney is required to provide a remedy under the Australian Consumer Law, the customer will receive the applicable remedy.
- Damaged Products
If your order arrives damaged, please contact:
as soon as reasonably practicable.
Please provide:
your order number
a description of the damage
photographs of the product
photographs of the packaging where relevant.
This information helps Cove Sydney determine what happened and, where appropriate, make a claim with Australia Post.
Where the product does not meet an applicable consumer guarantee, Cove Sydney will provide the remedy required by law.
- Incorrect Product
If Cove Sydney sends you the wrong product, please contact:
with your order number and details of the product received.
Where Cove Sydney has sent an incorrect product, we will arrange an appropriate remedy.
This may include a refund for the incorrect product.
Cove Sydney will provide any remedy required under the Australian Consumer Law.
- Change-of-Mind Returns
Cove Sydney does not accept change-of-mind returns.
This means that a customer cannot return a product simply because they have changed their mind, selected the wrong product, no longer want the product or no longer require it.
This policy does not affect a customer’s rights under the Australian Consumer Law.
- Personal-Care Products and Opened Products
Because Cove Sydney products are personal-care products, opened or used products may not be accepted for change-of-mind returns.
Customers should check the product description, ingredients, directions and other product information before purchasing.
This does not affect any rights a customer has where a product is faulty, unsafe, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee.
- Refunds
Where a refund is approved, Cove Sydney will generally process the refund through the original payment method used for the purchase.
For purchases made through Square Payment Links, refunds will generally be processed through Square.
Cove Sydney aims to process approved refunds within 10 business days.
The time for refunded funds to appear in a customer’s account may depend on Square, the customer’s payment provider or financial institution.
- When a Refund May Apply
A refund may apply where, for example:
Cove Sydney sends the wrong product
a product has a problem covered by the Australian Consumer Law
Cove Sydney cannot supply an order that has been paid for
a refund is otherwise agreed or required by law.
A change of mind, by itself, does not qualify for a refund under Cove Sydney’s change-of-mind policy.
Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law.
- How to Request Assistance
For delivery problems, returns or refund requests, contact:
Cove Sydney
Email: info@covesydney.com.au
Please include:
your full name
order number
date of purchase
product purchased
description of the issue
photographs or other relevant information where applicable.
Cove Sydney may request reasonable information or evidence to assess a request.
- Australian Consumer Law
Cove Sydney complies with the Australian Consumer Law.
Consumer guarantees apply to products sold by Cove Sydney and cannot be excluded by this policy.
If a product does not meet an applicable consumer guarantee, the customer may be entitled to a remedy such as a refund, replacement or other remedy depending on the circumstances.
Cove Sydney’s change-of-mind policy does not override these rights.
For more information about Australian Consumer Law, customers can refer to the Australian Competition and Consumer Commission (ACCC) or business.gov.au.
- Contact
For all delivery, return and refund enquiries:
Cove Sydney
Email: info@covesydney.com.au
Instagram: @cove.sydney
ABN: 50166130990
Last updated: 19 August 2026
COVE SYDNEY
PRIVACY POLICY
Effective date: 19 August 2026
- About this Privacy Policy
Cove Sydney respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Cove Sydney collects, uses, stores and discloses personal information when you interact with us, including when you purchase products through Square Payment Links, contact us by email or Instagram, or otherwise communicate with us.
Business name: Cove Sydney
ABN: 50166130990
Email: info@covesydney.com.au
Instagram: @cove.sydney
- Privacy Act Coverage
Cove Sydney is committed to responsible privacy practices. Depending on its size, activities and other circumstances, Cove Sydney may or may not be covered by all obligations under the Privacy Act 1988 (Cth).
Where the Privacy Act and Australian Privacy Principles apply to Cove Sydney, this Privacy Policy is intended to describe our handling of personal information in accordance with those requirements.
We may update this Privacy Policy if our privacy obligations or information-handling practices change.
- What Personal Information We Collect
Depending on how you interact with us, we may collect:
• your name
• delivery address
• email address
• telephone or mobile number
• order details and products purchased
• delivery and fulfilment information
• payment and transaction information provided through Square
• correspondence and enquiries
• information you choose to provide through Instagram or other social media
• information provided when requesting a return, replacement or refund.
- How We Collect Personal Information
We may collect personal information when you:
• purchase a product
• complete a Square Payment Link checkout
• contact us by email
• contact us through Instagram
• ask a question about a product or order
• request a return, replacement or refund
• otherwise voluntarily provide information to us.
Where practical, we collect personal information directly from the individual concerned.
We do not ask customers to send unnecessary sensitive personal information through Instagram direct messages or ordinary email.
- Why We Collect and Use Personal Information
We may collect and use personal information to:
• process and fulfil orders
• arrange delivery
• provide order confirmations and receipts
• communicate with customers about orders
• respond to enquiries
• process returns, replacements and refunds
• provide customer service
• maintain transaction and business records
• prevent fraud or misuse
• comply with legal and regulatory obligations
• improve our products and customer service.
- Payment Information
Payments are processed through Square Payment Links.
Cove Sydney does not ask customers to provide full payment card details through Instagram direct messages, ordinary email or other informal communication.
Square may collect and process payment and other personal information under its own terms and privacy practices. Customers should review Square's applicable privacy information for details about Square's handling of payment information.
- Instagram and Social Media
Cove Sydney operates an Instagram account and may receive information that customers choose to provide through Instagram, including comments, direct messages and information made available through the platform.
Instagram is operated by Meta and is subject to Meta's own terms and privacy policies.
Customers should not send payment card details, passwords or other highly sensitive information to Cove Sydney through Instagram messages.
- Disclosure to Service Providers and Others
We may disclose personal information where reasonably necessary to operate the business, including to:
• Square and payment service providers
• postal and courier providers
• technology, hosting and communications providers
• professional advisers where reasonably necessary
• government authorities or law enforcement where required or permitted by law
• other parties where you have given permission or disclosure is otherwise permitted or required by law.
We do not sell customers' personal information.
- Overseas Disclosure
Some service providers used by Cove Sydney, including payment, social media, technology and communications providers, may operate or store information outside Australia.
Where the Privacy Act applies to Cove Sydney, we will take reasonable steps to comply with applicable requirements concerning overseas disclosure of personal information.
Third-party providers such as Square and Meta may have their own international data-handling practices, which are described in their respective privacy policies.
- Storage and Security
Cove Sydney takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Access to customer information is limited to information reasonably required to operate the business.
Cove Sydney does not retain customers' payment card details merely for the purpose of completing a purchase where those details are processed by Square.
- Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, record-keeping and legal obligations.
Some transaction and business records may need to be retained for longer periods where required by law.
When personal information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate.
- Access and Correction
You may contact Cove Sydney to ask about personal information we hold about you or to request that inaccurate or incomplete information be corrected.
We will respond within a reasonable period.
We may need to verify your identity before providing access to personal information or making changes.
- Privacy Complaints
If you believe Cove Sydney has mishandled your personal information, please contact us first:
Email: [INSERT PRIVACY CONTACT EMAIL]
Please provide enough information for us to understand and investigate your concern.
We will consider your complaint and respond within a reasonable period.
If the Privacy Act applies to Cove Sydney and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
- Children's Privacy
Our products are not specifically directed to children unless expressly stated otherwise.
We do not knowingly seek to collect personal information from children through Instagram, email or other channels.
A parent or guardian who believes that a child has provided personal information to us may contact Cove Sydney.
- Changes to this Privacy Policy
Cove Sydney may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal obligations or privacy practices.
The current version will be made available through our designated online information page.
Last updated: 19 August 2026
- Contact
For privacy questions, requests or complaints:
Cove Sydney
Email: info@covesydney.com.au
Instagram: @cove.sydney
ABN: 50166130990
COVE SYDNEY
TERMS & CONDITIONS OF SALE
Effective date:19 August 2026
- About Cove Sydney
Cove Sydney offers cosmetic, body care and personal-care products intended for everyday cleansing, moisturising, conditioning, refreshing, fragrancing and general personal-care purposes.
Our products may include cleansing bars, body cleansers, lotions, moisturisers, hair and body care products, bath products and other similar personal-care products.
Business name: Cove Sydney
ABN: 50166130990
Email: info@covesydney.com.au
Instagram: @cove.sydney
These Terms & Conditions apply to purchases made through Cove Sydney's Instagram presence, Square Payment Links, Rentry information pages and any other sales channel operated by Cove Sydney.
- Acceptance of These Terms
By placing an order with Cove Sydney, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law or other applicable law.
- Products
Cove Sydney may add, remove, replace or change products from time to time. Product formulations, ingredients, sizes, packaging, colours, textures and availability may vary between products and batches.
We make reasonable efforts to ensure that product descriptions, photographs, ingredient information, prices and other information are accurate and current. Minor variations in appearance may occur, particularly with handmade or small-batch products.
- Product Information, Use and Safety
Cove Sydney products are intended for general cosmetic and personal-care purposes unless expressly stated otherwise.
Our products are not intended to diagnose, treat, cure or prevent any disease, illness or medical condition. Product descriptions and statements about cosmetic benefits are not medical advice.
Customers should read the product information, ingredient list, directions and warnings provided with each product before use.
If you have a known allergy, sensitivity or other concern about an ingredient, please contact Cove Sydney before purchasing and review the full ingredient information.
If irritation, discomfort or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.
Unless a product is specifically intended for another purpose, products should be used externally and in accordance with their directions. Avoid contact with the eyes unless the product is specifically intended for use around the eyes.
Nothing in this section limits Cove Sydney's obligations under applicable product safety laws or the Australian Consumer Law.
- Prices
Prices are displayed in Australian dollars unless otherwise stated. The price applicable to an order is the price displayed at the time the customer completes the purchase.
Delivery is included in the displayed product price unless a particular product or promotion states otherwise.
Any applicable taxes or other charges will be displayed during checkout or otherwise communicated before payment is completed.
- Orders
An order is placed when the customer completes the applicable Square checkout process and payment is successfully processed.
Cove Sydney may contact a customer if there is an issue with an order, including an availability, payment, delivery or product-information issue.
If Cove Sydney is unable to fulfil an order, we will contact the customer and arrange an appropriate remedy, which may include a refund where applicable.
- Payment
Payments are processed through Square Payment Links. Customers should make payments only through an official Cove Sydney Square payment link.
Cove Sydney does not request customers to provide payment card numbers, card security codes or other full payment credentials through Instagram direct messages, email or other informal communication.
Payment processing is subject to Square's applicable terms, conditions and privacy practices.
- Delivery, Returns and Refunds
Cove Sydney's delivery, returns and refund arrangements are set out in our separate Delivery, Returns & Refunds policy.
That policy covers matters including:
• Australia-wide delivery through Australia Post
• dispatch timeframes
• delivery tracking
• delayed or lost parcels
• damaged or incorrectly supplied products
• change-of-mind returns
• refund requests and processing
• procedures for contacting Cove Sydney about an order.
The current policy is available at:
https://rentry.org/cove-sydney-delivery-returns-refunds
The Delivery, Returns & Refunds policy forms part of these Terms & Conditions.
If there is any inconsistency between that policy and these Terms & Conditions, these Terms & Conditions prevail to the extent necessary, subject always to any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
- Australian Consumer Law
Cove Sydney complies with the Australian Consumer Law (ACL).
Products sold by Cove Sydney come with consumer guarantees that cannot be excluded. Depending on the circumstances, customers may be entitled to a repair, replacement, refund, cancellation or other remedy where a product does not meet an applicable consumer guarantee.
Nothing in these Terms & Conditions or the Delivery, Returns & Refunds policy limits or excludes rights and remedies that cannot lawfully be excluded, restricted or modified.
- Product Claims and Cosmetic Purpose
Cove Sydney aims to ensure that product information and advertising are accurate and not misleading.
Statements about product benefits are intended to describe cosmetic or personal-care properties. They are not intended to constitute medical advice or a representation that a product can diagnose, treat, cure or prevent a disease or medical condition.
Cove Sydney may expand its range over time, but products are intended to remain within the general cosmetic and personal-care category unless expressly stated otherwise.
- Instagram, Square, Rentry and Other Third-Party Services
Cove Sydney uses third-party services including Instagram, Square and Rentry to promote products, provide information and process or support transactions.
Those services operate under their own terms, conditions and privacy policies. Cove Sydney is not responsible for the independent operation, availability, security or policies of third-party platforms.
This does not affect Cove Sydney's obligations to customers in relation to products purchased from Cove Sydney.
- Promotions and Discounts
Promotional offers may be subject to additional terms specified at the time of the promotion.
Promotional terms remain subject to applicable consumer law. Cove Sydney may correct obvious errors in promotional information.
- Intellectual Property
Unless otherwise stated, Cove Sydney owns or has permission to use its branding, photographs, product descriptions, text, logos and other original content.
Customers may not reproduce, modify, distribute or commercially use Cove Sydney's original content without permission.
- Availability
Cove Sydney may temporarily withdraw, change or discontinue products.
If a customer has already purchased a product that Cove Sydney cannot fulfil, we will contact the customer and provide an appropriate remedy.
- Limitation of Liability
To the maximum extent permitted by law, Cove Sydney is not responsible for loss or damage arising from circumstances outside its reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded, restricted or modified, including rights and remedies under the Australian Consumer Law.
- Changes to These Terms & Conditions
Cove Sydney may update these Terms & Conditions from time to time to reflect changes to the business, products, services or legal requirements.
The version applicable to an order will generally be the version available at the time the order is placed, unless a change is required by law.
The current version will be made available through Cove Sydney's designated online information page.
Last updated: 19 August 2026
- Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, except to the extent that applicable law provides otherwise.
Nothing in this clause limits any rights a customer may have under applicable consumer protection laws.
- Contact
For questions about products, orders, delivery, returns or refunds:
Cove Sydney
Email: info@covesydney.com.au
Instagram: @cove.sydney
ABN: 50166130990